Refunds and Returns - Statement Plants

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Refunds and Returns

Returns

A 30 day return policy is offered on eligible purchases. Once 30 days have passed since your purchase, we are no longer able to offer a refund or exchange.

To be eligible for a refund, your item must be returned in its original condition, unopened and unused. Proof of purchased must be included. If the item has been opened, used or tampered with, we are unable to offer a refund.

For items where the buyer has simply had a change of mind, an administration fee may be charged to cover direct costs incurred by us.

Some items are not eligible for return. These include:
   - Plants and other perishable items.
   - Gift cards

Please email us at hello@statementplants.com.au to discuss any issues you may have with your purchase.

Returns can be sent to:

PO Box 27
Beaconsfield TAS 7270

Please contact us prior to returning your goods.

Plants

We are unable to accept the return of plants due to their perishable nature. If for some reason you are unhappy with your plants, please get in touch with us straight away and we will work to come to a solution.

Refunds

Once a returned item has been received, it will be checked to ensure that it is a returnable item. You will be advised via email as to the status of your return.

Refunds will be applied to the original payment method used in the purchase of the item within 5 business days of receiving the returned item. Postage costs, if any, are non-refundable.

Items returned for a change of mind will incur an administration fee deducted from the refund.